Privacy Policy

Flue Supplies are 100% committed to your privacy and protection. Our privacy policy, along with ourTerms and Conditions, set out how any personal data is collected by us and provided to us will be processed.

We adhere strictly to the data Protection Act 1998 and the Privacy and Electronic Communications regulations (EC Directive) 2003.

Security Protection

We will ensure that your credit/debit card is not being used without your consent and we will aim to validate your name, address and any other personal information supplied by you to us during the order process. When accepting our terms and conditions, you consent to these checks being made. When our system performs these checks on the personal information you provide, this information may be disclosed to a registered credit agency who may keep a record of the information you provide for payment clearance, data analysis, delivery and customer support.


We at Flue Supplies do all we can to confirm your identity. We do not carry out any credit checks so purchasing from us does not affect your credit rating.


When submitting collected information, e.g: email address, telephone number, credit card number, expiry date of card, you will be consenting to us using this information in accordance with this privacy policy. We only gather this information to be able to process your order request. The information is only used by us to deal with the service you have requested from us and to contact you should there be any matter in connection with provision of the service.

Flue Supplies may wish to provide you with information in connection with special offers and features, special services and products which may be of interest to you. Please send us a email stating “no mail required” to, if you do not want to receive this correspondence.

We will never pass your information to any third party for marketing purposes.

We protect information

Flue Supplies endeavour to protect the information you provide and we have various procedures in place to ensure the security of our site. All information supplied to us is stored on a secure server and can only be accessed by authorised personnel. Payment of internet transactions are encrypted using the latest technology. We protect your data from interception or from being misused.

Credit card data

We use SagePay for our transactions, and your credit/debit card information is entered directly onto their website. We do not have access to or to store your full card data in anyway whatsoever.
Sagepay store your data on their system using 256-bit SSL encryption (Secure Socket Layer)


Shopping Cart

This website uses cookies which are strictly necessary for the operation of the shopping cart system to remember your shopping basket as you browse the website. These cookies will expire after 30 days.

This website uses cookies which are small files of data deposited on your computer, used to distinguish you from other users and provide a good experience while visiting this site.
It is possible to refuse to accept third party and our cookies by changing the settings on your browser. This allows you to refuse cookies but you may not be able to view some parts of our site once this is active. Most modern internet browsers provide the ability to navigate the internet privately by using (Private Browser Mode) which enables you to view web pages by using a third party server on the web.

These cookies are used to store information such as the time your visit occurred, whether you have been to the site before and what site referred you to us. They are anonymous i.e. they do not contain any information that identifies you personally. Their purpose is so that we can get accurate data on visitor numbers, where visitors come from, what they look at etc, in order for us to improve our website.
It is a condition of visiting this website that you agree to the use of all cookies.
Your Details

To update the details held by us e.g. home address, email address, you can update your information online at My Account or drop us a email If you prefer, you can give us a call on 0844 800 6586.

Contact us: We at FlueSupplies are open to and encourage you to contact us in respect of our website and policies. Please send us your feedback: